Cancellations & returns
Every print is made when you order it, so there is no shelf to put one back on. That shapes what you can do, and when — but if something is wrong with what arrives, we'll put it right.
Before we print
Cancel yourself
One click, refunded in full, delivery included. Nothing has been made yet.
Once printed
Ask us
The print exists, so a person decides. Tell us what happened and we'll answer within a day.
After it arrives
Send it back within 14 days
Changed your mind? Post it back unused and we'll refund the print and standard delivery.
Cancelling before we print
Free, and instant. Open your order — from the link in your confirmation email, or in your account — and choose Cancel this order. The money goes back to the card you paid with, and most banks show it within 5–10 working days.
Once it has been printed
The ink is on the paper and that print exists only for your order, so we can't cancel it automatically. You can still ask: open your order, choose Need to cancel? and tell us what's happened. We'll often say yes. If we can't, we'll explain why, your prints will be sent as planned, and you can still send them back once they arrive.
Changing your mind after it arrives
You have 14 days from the day your order arrives to tell us you'd like to send it back, and 14 days from telling us to post it. Email support@exoplate.com with your order number and we'll send you the address and how to pack it.
- The print must come back unused and undamaged, in or with its original packaging.
- You pay the postage to send it back, and we'd recommend a tracked service.
- We refund the print and the standard delivery you paid, within 14 days of it reaching us.
- Rolling, folding or framing a print counts as using it, and we may reduce the refund if it comes back marked.
If it arrives damaged, faulty or wrong — that's on us
Your legal rights
Nothing here takes away your rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If the two ever disagree, your legal rights win.
Getting in touch
Write to support@exoplate.com with your order number — it looks like EXO-1042 — and we'll come back to you.
Last updated 18 October 2026.